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Privacy Policy

Welcome to Elebles. Elebles is an online store operated by TowerMap Technology Co., Limited, Business Registration Number: 77978903.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit https://elebles.com/, place an order, contact customer service, or use our services.

Last Updated: July 3, 2026

Business Information

Store Name: Elebles

Website: https://elebles.com/

Legal Company Name: TowerMap Technology Co., Limited

Business Registration Number: 77978903

Business Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mong Kok, Hong Kong

Business Phone: +1 313 413 1600

Customer Service Email: help@elebles.com

1. Scope of This Policy

This Privacy Policy applies to customers and visitors who browse, purchase from, or interact with Elebles through our website and customer service channels. We currently accept orders for delivery addresses in the United States only.

This Policy does not apply to third-party websites, apps, payment services, carriers, or other services that we do not own or control. Please review the privacy policies of those third parties before using their services.

2. Personal Information We Collect

We collect personal information only when it is needed to operate the website, process orders, provide support, improve our services, prevent fraud, or comply with legal obligations.

Information you provide directly may include:

Name
Email address
Phone number, if provided or required for delivery
Billing address
Shipping address
Order information
Account, checkout, return, refund, exchange, or customer service messages
Product preferences, reviews, survey responses, or promotion-related information that you choose to provide

Payment information may be collected and processed by secure third-party payment providers when you place an order. We do not store your full card number on our website.

We may also collect technical and usage information automatically, including IP address, browser type, device information, operating system, pages viewed, referring pages, click behavior, approximate location, cookies, and similar technologies.

3. How We Use Personal Information

We use personal information for legitimate business and service purposes, including:

Processing and fulfilling orders
Confirming payment and preventing fraud
Shipping products and providing tracking information
Providing customer service and responding to inquiries
Processing returns, refunds, or exchanges
Verifying account, checkout, or order information
Improving our website, products, and services
Analyzing website performance and customer experience
Sending order updates, service messages, policy updates, and security notices
Sending marketing emails, promotions, or product updates only when permitted by law or with your consent
Complying with applicable laws, legal requests, and regulatory obligations

We will not use your personal information, photos, reviews, or user-generated content for advertising or promotional purposes without your permission when permission is required by law.

4. Disclosure and Sharing of Personal Information

We do not sell personal information for money.

We may share necessary information with trusted service providers who help us operate our business and provide services to you, including:

Payment processors
Shipping and logistics providers
Website hosting and technology providers
Customer service and email service providers
Fraud prevention and security providers
Analytics, performance, and marketing service providers where permitted

These service providers may use personal information only as needed to provide services to us or comply with legal requirements.

We may also disclose information if required by law, regulation, court order, government request, legal process, or to protect our rights, customers, website security, or business operations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the site working, remember preferences, analyze traffic, improve performance, and support marketing features. You can manage cookies through your browser settings, but some website functions may not work correctly if cookies are disabled.

6. Payment Security and Data Protection

We use reasonable technical and organizational measures to help protect personal information from unauthorized access, use, disclosure, alteration, or loss. These measures may include SSL encryption, secure checkout pages, restricted access controls, system monitoring, and security review procedures.

Payments are processed through secure third-party payment providers. Payment providers may collect and process payment details according to their own security and privacy policies. We do not store your full credit card or debit card number on our website.

No online transmission or storage system is completely secure. If we become aware of a data incident that may affect your rights, we will take appropriate steps in accordance with applicable law.

7. Data Retention

We keep personal information only for as long as needed for order processing, customer service, returns, refunds, exchanges, fraud prevention, accounting, legal, tax, security, and business record purposes. When personal information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

8. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to withdraw consent, opt out of certain marketing communications, or ask questions about how your information is handled.

To submit a privacy request, contact us at help@elebles.com. We may need to verify your identity before processing certain requests. We will respond within a reasonable time and in accordance with applicable law.

If you subscribe to marketing emails, you can unsubscribe at any time by using the unsubscribe link in the email or contacting us.

9. California Privacy Notice

This California Privacy Notice applies to California residents where applicable under California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act.

In the past 12 months, we may have collected the following categories of personal information:

Identifiers, such as name, email address, billing address, shipping address, IP address, and order contact information
Customer records, such as order details, payment confirmation status, shipping details, return or refund records, and customer service messages
Commercial information, such as products viewed, products purchased, order history, payment method type, promotion usage, and return or exchange activity
Internet or electronic network activity, such as device information, browser information, pages viewed, referring pages, website usage data, cookies, and similar technologies
Approximate location information, such as location inferred from IP address
Inferences, such as product preferences or shopping interests based on website activity where permitted
Sensitive personal information, only where needed for account access, checkout security, fraud prevention, payment processing, delivery, legal compliance, or customer service

We may collect personal information from:

You directly, when you place an order, contact us, create an account, request a return, subscribe to emails, or submit information through the website
Your device or browser through cookies and similar technologies
Payment, shipping, fraud prevention, analytics, email, marketing, customer service, and technology service providers

We use this information for the purposes described in this Privacy Policy, including order processing, payment confirmation, delivery, customer support, fraud prevention, website improvement, analytics, marketing where permitted, legal compliance, and security.

We do not sell personal information for money. Some analytics, advertising, or marketing cookie activities may be considered a "sale" or "sharing" of personal information under California law if they are used for cross-context behavioral advertising. Where applicable, California residents may request to opt out of the sale or sharing of personal information by contacting us at help@elebles.com.

We do not knowingly sell or share personal information of consumers under 16 years old.

We do not use or disclose sensitive personal information for purposes other than those reasonably necessary to provide products or services, process orders, maintain account security, prevent fraud, provide customer service, comply with law, or protect our rights and customers.

California residents may have the right to:

Know what personal information we collect, use, disclose, sell, or share
Access certain personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Opt out of the sale or sharing of personal information, where applicable
Limit the use or disclosure of sensitive personal information, where applicable
Not be discriminated against for exercising privacy rights

To exercise these rights, please contact us at help@elebles.com and include "California Privacy Request" in the subject line. Please include your name, email address, request type, and order number if your request relates to an order. We may need to verify your identity before processing a request.

If you use an authorized agent to submit a request, we may ask for proof that the agent has permission to act on your behalf and may also ask you to verify your identity directly with us.

Some browsers provide "Do Not Track" signals. Because there is not yet a uniform industry standard for responding to these signals, our website may not respond to all Do Not Track signals. Where legally required and technically feasible, we will process recognized opt-out preference signals such as Global Privacy Control.

10. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations. Updates will be posted on this page. Continued use of our website after updates are posted means you acknowledge the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us: